Support

How can we help?

Most answers are already in the app. If something isn’t right, tell us and we’ll take a look.

Report an issue

Describe what happened, what you expected, and your device and app version. Please don’t include guest names, ID numbers or card details.

Write to us

Built-in guide

Step-by-step help for every screen, available offline.

Manage → Settings → How to Use

Plan & subscription

See your plan, subscribe, or restore a purchase.

Manage → Settings → Plan & Rooms

Send us a message

We read every message. Leave your email and we’ll reply.

What best describes your message? Required

Please don’t include guest names, ID numbers or card details.

Which device are you using?

In the app: Settings → About

Sent securely to our support inbox via Google Forms. See our Privacy Policy.

Quick checks

Mottle AI says the model is unavailable

Mottle AI needs a supported device, enough free storage and a one-time model download. Connect to Wi-Fi, open Mottle AI and follow the download prompt. If storage is low, free some space and try again.

A report shows numbers I didn’t expect

Reports follow the business day, which closes when night audit is finalized. Check that the previous night audit is complete and that the date range is the one you meant. Payments and refunds count on the day they were recorded.

My subscription isn’t showing in the app

Open Manage → Settings → Plan & Rooms and tap Restore Purchases. Make sure the device is signed in to the same Apple Account you subscribed with and is online for a moment.

I need to move to a new iPad

Create an encrypted backup in Settings, move the file to the new device, and restore it there with your backup password. Mottle POS can’t recover a forgotten backup password.

How do I cancel my subscription?

Subscriptions are managed in your Apple Account. See Apple’s instructions.

Looking for how your data is handled? Read the Privacy Policy or how to delete your data.