Privacy Policy

Your data stays with you.

Mottle POS is designed so that your business and guest records are stored on your own device — not on servers we run.

Last updated October 3, 2026

In short

  • Your reservations, guests, payments and reports are stored locally on your iPad or iPhone.
  • We do not operate a Mottle cloud account, and we do not receive copies of your records.
  • Mottle AI runs on your device. Your questions and records are not sent to an AI service.
  • There are no advertising trackers or third-party analytics in the app.

Information stored on your device

To run your front desk, the app stores the information you enter: property and room details, rates and taxes, reservations, guest names and contact details, ID details you choose to capture, folios, payments, refunds, staff accounts, housekeeping and maintenance notes, and an audit log of changes. This data is kept in the app’s storage on your device and is protected by the device’s security, including staff PINs within the app.

Mottle AI

Mottle AI uses a language model that is downloaded to your device once and then runs locally. When you ask a question, the app reads the relevant records on the device, calculates the figures itself, and the model writes the explanation. Questions, answers and records are not sent to us or to an AI provider. You can clear Mottle AI history in Settings.

Purchases

Subscriptions are sold and processed by Apple through the App Store using StoreKit. We do not receive your payment card details. The app checks your subscription status with Apple to unlock Mottle POS Pro.

Sharing you start

When you choose to print, email, message or share a report, receipt or backup, the app uses the system share sheet, Mail or Messages. The content goes to the destination you choose, under that service’s terms. Nothing is shared without your action.

Support requests

If you contact us through our support form, what you enter is sent to a Google Form that we use to receive support requests, so it is processed by Google and shared with us so we can respond. Please don’t include guest personal information, ID numbers or card details in a support request.

Backups

You can export an encrypted backup file protected with a password you set. You decide where that file is stored — for example, in Files or on a computer. We cannot read your backups or recover a lost backup password.

Children

Mottle POS is a business tool for property operators and is not directed to children.

Your choices

You control your data. You can edit or delete records in the app, clear Mottle AI history, and remove all data by deleting the app. See Data deletion for step-by-step instructions.

Changes and contact

If this policy changes, we will update this page and the date above. Questions about privacy can be sent through the support form.